The Sumitomo Rubber South Africa t/a Dunlop Tyres South Africa (hereinafter referred to as “Dunlop Tyres South Africa) Mileage Warranty is issued by Dunlop Tyres South Africa on Dunlop branded products only.

ELIGIBILITY:

• The vehicle registered owner must have just purchased selected tyres from a participating Dunlop accredited dealership;
• The mileage warranty will only be valid for every two (2) or more tyres which are purchased and simultaneously fitted to the same vehicle on the same axle at the above-mentioned tyre dealer;
• It is a mandatory condition that wheel balancing and alignment be performed immediately, but no later than 24 hours after the fitment of two (2) or more tyres, and at the same tyre dealer. Failure to comply with this requirement shall result in the forfeiture of the mileage warranty.
• The following selected Dunlop SUV tyre models are eligible for the Mileage Warranty:
  Each model is subject to the specific kilometre coverage indicated below. The warranty is applicable only if all other terms and conditions set out herein are met.
  • AT3G – 60 000 KMS
  • AT3GM – 60 000 KMS
  • AT25; AT23; AT20 – 70 000 KMS
  • AT5 – 100 000 KMS

WHAT IS WARRANTED:
Where an eligible tyre fails to achieve the manufacturers mileage standard as set forth in this Limited Warranty Schedule.

WHAT / WHO IS COVERED AND FOR HOW LONG?

• The registered owner of the vehicle must be the purchaser of the tyres;
• The tyres must be on/used on the same vehicle/wheels on which the tyres were originally fitted;
• The customer as abovementioned must have the original or legible copy of the purchase invoice;
• Shall only remain valid in South Africa, Swaziland, Lesotho, Namibia and Botswana;
• Only applies to selected Dunlop branded tyres and will be honoured at a Dunlop Tyres South Africa registered tyre dealer;
• Shall only be valid if all required registration details are fully completed on the Dunlop Tyres South Africa Dealer Portal or Website and submitted within Seven (7) days of purchasing the qualifying tyres. It is the sole responsibility of the Customer to ensure that registration is completed within the stipulated time period.
• Will NOT be transferrable upon sale of the vehicle.

THIS LIMITED WARRANTY DOES NOT COVER TYRES THAT BECOME UNSERVICEABLE DUE TO:

• Incorrect fitment/use/size.
• Road hazards, including potholes but not limited to: Puncture/s, cut/s, impact break/s, stone drill, bruise/s, bulge/s, snag/s, etc.
• Incorrect use, including but not limited to: vandalism, damage caused by an accident, mechanical defects, driver abuse and or negligence which includes incorrect inflation pressure/s, overloading, tyre spinning, use of an incorrect/improper wheel/s, general misuse, tyre modification and or alteration in any way, shape or form.
• Damage and or impairment resulting from improper installation, wheel misalignment, or tyre/wheel assembly imbalance.
• Insufficient or improper maintenance, including, without limitation: failure to rotate tyres as recommended, wheel misalignment, worn suspension components, improper tyre mounting or demounting, tyre/wheel assembly imbalance, or other like vehicle conditions, defects, or characteristics.
• Damage resulting from under or over inflation.
• Rapid tread wear or wear-out is not covered under this Mileage Warranty.
• Flat spotting caused by inappropriate storage or brake-lock;
• Contamination or degradation by petroleum products and or any other chemicals, fire or other externally generated heat sources, or water or other material trapped inside the tyre during mounting or inflation.
• The addition of liquid, solid or gaseous materials other than air, nitrogen or carbon dioxide (for example, water base sealers or balancing substances) at the time of inflation.
• Vehicles used for any racing application.
• Ozone or weather cracking on tyres over eight (8) years from date of purchase.
• Read depth less than the marked tread wear indicator.
• Failure to follow any of the safety and maintenance recommendations or warnings.

CONDITIONS AND EXCLUSIONS THAT APPLY?

• Kindly take note that this warranty does not provide compensation for loss of time, loss of use of vehicle, inconvenience or consequential damage.
• The mileage warranty is limited to a period of eight (8) years from the date of manufacture of the tyre.
• All tyres presented for a claim remains the property of the consumer, and Dunlop Tyres South Africa or any of its subsidiaries will not be held responsible for any loss or damage to said tyres which are in the custody or control of a Dunlop tyre retailer for the purpose of inspection for warranty claims. In the event of a disputed claim, the consumer must make the tyre available for further inspection.
• Only once a tyre/s is accepted for a claim/s, will the risk pass onto Dunlop Tyres South Africa.
• Dunlop Tyres South Africa reserves the right to withdraw the Mileage Warranty on future purchases.
• Dunlop Tyres South Africa reserves the right to cancel the Mileage Warranty without prior notice, notwithstanding existing registrations.
• Dunlop Tyres South Africa reserves the right to remove or add any tyre pattern or tyre size from this programme without prior notice.

THE MILEAGE WARRANTY AND PROTECTION PLAN REQUIREMENTS:

Requires the purchaser to:

• Rotate, balance and align the tyres every 10 000 kms after fitment, at a Dunlop Tyres South Africa registered tyre dealer; and complete the maintenance record on the Dunlop Tyres South Africa Dealer Portal or Website.
• Keep all invoices and report sheets for maintenance which must thereafter be uploaded onto the Portal or website for record purposes.
• Consistently check the vehicle’s tyre pressure which must be in accordance with the vehicle manufacturer specifications as use of over or under inflated tyres will void the mileage warrant.
• Ensure that the serial numbers/ production markings of the tyres remain visible at all material times.

MILEAGE WARRANTY PRIVILEGE

If in the event the tyre/s fail to reach the specified mileage, provided that the warranty criteria have been met, this eligible claim can and must be submitted to any Dunlop Tyres South Africa registered tyre dealer for assessment and claim.

If an adjustment is approved, it will be applied as a credit toward the Customer’s next purchase of a new Dunlop tyre. The percentage of the unachieved mileage will equate to the monetary value to be credited on your next purchase. The credit will be passed to the Dealer. Please note that the adjustment excludes VAT, fitment, balancing, and wheel alignment costs. The Dealer must provide proof of fitment of the new tyres, in the form of a fitment invoice.

The original purchaser must present the tyre invoice and maintenance invoices as required in the terms and conditions. Please note that the remaining tyre tread cannot not be less than 1.6mm and not greater than 1.8mm.

Kindly note that the maintenance cost/s of having tyre/s fitted, balanced, aligned and or any other service/s that may be required on original and replacement tyres are for the customer’s account.

Continued usage of a tyre which has surpassed the tyre wear indicator will not qualify for any benefit/s associated herewith.