TERMS AND CONDITIONS FOR THE FREE TYRE WARRANTY CONDUCTED BY SUMITOMO RUBBER SOUTH AFRICA (PTY) LTD (SUMITOMO/’THE PROMOTER”)
AS FROM 1 DECEMBER 2020 DUNLOP ZONE, DUNLOP EXPRESS, DUNLOP CONTAINER AND DUNLOP COMMERCIAL DEALERS WILL OFFER CUSTOMERS TYRE WARRANTIES


Starting date of Dunlop Warranty:
Dunlop Tyre Warranty will be available from 1 December 2020 to all customers of the abovementioned Dunlop Dealerships.

Tyre Warranty:
Subject to the replacement preconditions and exclusions listed below, Sumitomo Rubber South Africa (Pty) Ltd (hereinafter referred to as SRSA) offers customers full replacement of Dunlop tyres purchased at the following dealers wherever they operate within the Republic of South Africa, Botswana, Lesotho, Namibia and Swaziland, but limited to the vehicle class listed below:

  1. For tyres fitted to taxis with the gross vehicle mass of less than 3 500 (three thousand five hundred) kilograms.
  2. For tyres to any other vehicle with the gross vehicle mass of less than 3 500 (three thousand five hundred) kilograms, including and limited to passenger vehicles. Recreational 4x4 vehicles, sport utility vehicles and light commercial vehicles (bakkies), but excluding motor vehicles designed not to be principally on a public road.

The tyres covered under the Dunlop Tyre Insurance is any Dunlop tyre that is sixteen (16) inch or upwards on PCR, the entire SUV Range, and the entire LTR range, excluding 195R14C, purchased by a designated customer at a designated dealer and fitted to the designated vehicle.

This replacement undertaking will remain enforceable by customers:

  1. In the case of tyres fitted to taxis with a gross vehicle mass of less than 3500 (three thousand five hundred) kilogram.
  2. In the case of tyres fitted to any other vehicle with the gross mass of less than 3 500 (three thousand five hundred) kilogram, including and limited to passenger vehicles, recreational 4x4 vehicles, sport utility vehicles and light commercial vehicles (bakkies), but excluding motor vehicles not designed to be used primarily on a public road, for a period of 12 (twelve) months after the purchase invoice is issued to the customer.
  3. In the case of a replacement the exact same tyre (Size, Pattern and Brand) will be replaced, in the unlikely event that the dealer does not have stock of the same tyre, and then a tyre will need to be ordered in. In the event that the replacement tyre is not available for a period longer than two (2) weeks, the dealership can replace the tyre with something similar or next generation tyre, provided it is the same size and brand.

Customers may claim the benefit/s under the replacement undertaking if the following preconditions have been complied with:

  • Customers who wish to receive the benefits of the replacement undertaking must register for the Dunlop Tyre Warranty on the MyTyres App of Dunlop within 7 (seven) days of purchasing a tyre at a participating Dunlop dealer;
  • Customers who have registered for the Dunlop Tyre Warranty must keep a hard copy of their invoice or produce an image which has been uploaded to the MY Tyres App or website of their purchase invoice, as the purchase invoice must be submitted in the event of a claim;
  • Customers must not disclose incorrect or incomplete information when registering for Dunlop Tyre Warranty, as it will lead to the repudiation of your claim under the replacement undertaking;
  • Customers must make sure that the DOT (Serial Number of the tyre) number appears on the invoice that the participating dealer offers.
  • Customers may claim when the tyre suffers irreparable damage during the replacement period while the vehicle is in use on a South African road and in the following countries, Botswana, Lesotho, Namibia and Swaziland and damage must be a result of impact break, cut, or bruise due to uneven road surfaces and potholes.
  • Customers who purchase qualifying tyres from Dunlop Zone, Dunlop Express, Dunlop Commercial or Dunlop Container will be entitled to claim from any of the above mentioned dealerships.

The following damage and/or damage causing events are excluded from the replacement undertaking:

  • Cosmetic damages, atmospheric or chemical damages, damages caused by motor vehicle accidents (claimable from comprehensive insurance) and malicious damage that has been inflicted by the customer or a third party.
  • Loss or damages caused by road traffic accidents, fire, theft, driver abuse and or negligence.
  • Damage suffered before and after the replacement period.
  • Damages to tyres fitted to vehicles that are used as fleet vehicles, caravans, trailers, commercial and car hire vehicles, vehicles that are used for off-road sport, vehicles that are used outside the manufacturer’s design intention, for racing, speed testing, or any use of a competitive nature, agricultural vehicles, courier and dispatch services, tow truck, driving tuition or on reliability trails.
  • Standard, SAIA (South African Insurance Association) riot, strike and nuclear exclusions apply.
  • Tyres where the tread limit is below the legal limit of 1.6mm when the replacement claim is lodged.
  • Any damage to the tyre that is recoverable under an existing insurance policy.
  • The cost of repair of any tyre if such a tyre is capable of being repaired. Any loss or damage outside of South Africa, Namibia, Botswana, Lesotho and Swaziland.
  • Wear and Tear: Replacement of tyres that have reached the legal wear limit.
  • Damages to a vehicle resulting from damaged tyre or any object that damaged the tyre and the vehicle.

Replacement Preconditions:
Customers may claim the benefit/s under the replacement undertaking if the following preconditions have been complied with:

  • Customers who wish to receive the benefits of the replacement undertaking must register the Dunlop Tyre Warranty on the MyTyres App of Sumitomo within seven (7) days of purchasing a tyre at a participating Dunlop dealer.
  • Customers who have registered for the Dunlop Tyre Warranty must keep a legible copy of their invoice or produce an image which has been uploaded to the MyTyres App confirming their purchase, as the purchase invoice must be submitted in the event of a claim;
  • Customer claims will be repudiated if it is found that incorrect and incomplete information has been supplied when registering Dunlop Tyre Warranty;
  • Customers will not be registered for the Dunlop Tyre Warranty if the registration document is incomplete before their signature is affixed;
  • Customers must ensure that the DOT (Serial Number on the tyre) number matches the invoice which the participating dealer offers;
  • Customers may claim when the tyre/s suffers irreparable damage during the replacement period whilst the vehicle is in use on a South African road and in the following countries, Botswana, Lesotho, Namibia and Swaziland;
  • Please note that damage must be as a result of an impact break, cut and or bruise due to uneven road surfaces and or potholes;
  • Customers who purchase qualifying tyres from Dunlop Zone, Dunlop Express, Dunlop Commercial or Dunlop Container will be entitled to claim from any of the above mentioned dealerships.
  • The following damage and or damage causing events are excluded from the replacement undertaking:
    1. Cosmetic damages, atmospheric or chemical damages, damages caused by motor vehicle accidents (claimable from comprehensive insurance)
    2. Malicious damage that has been inflicted by the customer or a third party
    3. Loss or damages caused by road traffic accidents, fire, theft, driver abuse and or negligence.
    4. Damage suffered before and after the replacement period.
    5. Damages to tyres fitted to vehicles that are used as:
      1. fleet vehicles,
      2. caravans,
      3. trailers,
      4. commercial and car hire vehicles,
      5. vehicles that are used for off-road sport,
      6. vehicles that are used outside the manufacturer’s design intention, for racing, speed testing, or any use of a competitive nature, agricultural vehicles, courier and
      7. dispatch services, tow truck, driving tuition or on reliability trails.
    6. Standard, SAIA (South African Insurance Association) riot, strike and nuclear exclusions apply.
    7. Tyres where the tread limit is below the legal limit of 1.6mm when the replacement claim is lodged.
    8. Any damage to the tyre that is recoverable under an existing insurance policy.
    9. The cost of repair of any tyre if such a tyre is capable of being repaired. Any loss or damage outside of South Africa, Namibia, Botswana, Lesotho and Swaziland.
    10. Wear and Tear: Replacement of tyres that have reached the legal wear limit.
    11. Damages to a vehicle resulting from damaged tyre or any object that damaged the tyre and the vehicle.