2013

Dunlop’s dedicated Technical and Training Centre

Thursday, 01 December 2022

Lubin Ozoux

Dunlop’s dedicated Technical and Training Centre

"If there’s anything we know at @Sumitomo Rubber SA and @Dunlop Tyres SA, it’s the value of innovation and creativity when it comes to staying ahead in our evolving and competitive market."

Not only are consumer needs, awareness and education changing rapidly, but so is our wider industry. The onus remains on us within the tyre sector to keep our fingers on the pulse of these changes, so that we can continue to uphold the high standards of customer service and technical expertise that are critical to our field.

Enter our new Dunlop Westville technical, training and retail centre, which we were proud to launch on 30 November 2022. This centre offers a novel concept that we hope to expand nationally in the near future. It establishes one of the first corporate retail offerings from any South African tyre manufacturer, with a digitally powered, client- and community-focused retail environment that delivers a great tyre experience to the customer. It is truly first-class from start to finish, and I am excited to see how we can use it to set a benchmark for the tyre retail sector going forward.

Perhaps even more exciting for us is that it incorporates a technical and training expertise hub to serve the wider industry, with benefits for the OE market and the consumer. Our aim here is not only to showcase what best-in-class looks and feels like when it comes to tyre fitment and retail, but also to use this centre to establish technical excellence and support. At the training centre, our independent Dunlop dealers, internal Dunlop staff and anybody else in the industry, will be brought up to speed on the theoretical and best practice elements of tyre fitment and retail, then move to the shop floor for the hands-on, practical side of things. In this way, we aim to create a pipeline of trained and highly competent staff with the skills and knowledge to move our industry forward.

Tyre retailers have been under immense pressure in the last three years and this new Dunlop Westville TTC will serve as a testbed for us to tweak ideas and concepts that contribute towards the sustainability of the industry.

Well done to all involved and may the Dunlop Westville centre pave the way for more of this in future.